SPA ETIQUETTE AND POLICIES

SCHEDULING

For the smoothest booking experience, all facial appointments are booked through https://pocketsuite/io/book/florsea

You are not required to download the PocketSuite app. The app provides a central place for you to view everything related to your account and appointments, but all of this can be managed without it.

If you forget your username or password, you will need to reset them.

APPOINTMENT FORMS

Intake forms and contracts must be filled out and completed before the appointment. This information is vital to ensure you are getting the most out of your treatment. It can also flag any potential issues that could impact your service and give us time to adjust accordingly.

Please note that if you are having a stand-in guest come in for your appointment to avoid the cancellation fee, they must fill out their own forms prior to the appointment. This is again for the quality of their service, and also for their health and safety. I cannot guarantee that I can accommodate extra time to the appointment if these forms are not completed beforehand.

LOCATION and PARKING

FLORSEA’s private facial studio is by appointment only.

For parking, you are welcome to park directly in front of hOMe holistic, or across the street to the left of Monstera’s Books.

Please look out for and respect signs from other businesses indicating they will tow you for parking in their designated spots. They will absolutely follow through on it.

The studio is located downstairs inside hOMe holistic in downtown Overland Park. hOMe holistic provides services and is a hub to several practitioners, including FLORSEA.

First time guests, I am happy to meet you at the lobby upstairs, especially if you are having trouble finding the waiting room.

To find FLORSEA’s suite, enter hOMe holistic’s lobby. Walk a little past the front desk, make a right to walk past the bathrooms, take a left and go down the stairs you’ll see a little ahead on your left.

You will see a waiting room, which is shared by all the practitioners.

ARRIVAL

Please arrive 5-10 minutes early.

Please message me at your arrival and wait for me to come get you. I may still be with a guest, and would like to avoid their time being interrupted.

Due to the varied hours of everyone operating out of hOMe holistic, the lobby door may be locked at times. Otherwise, please feel free to make your way to the waiting room.

CANCELLATION + RESCHEDULING

  • 48 HOURS notice is required for cancellations, rescheduling, or modifications to avoid forfeited deposits or a 50% fee.

  • Same-day cancellations may be charged up to 100% of the reserved service time.

  • If you are able to move your appointment to an earlier time on the same day without impacting the schedule, this may serve as one exception to the 48-hour window.

  • Frequent cancellations or rescheduling may result in limited future booking privileges.

DEPOSITS

A 50% deposit is required for:

  • First-time guests / new profiles

  • Guests with 1+ late cancellations or no-shows

    A card on file is required.

    When rescheduling before the 48-hour window, your original deposit transfers to the new appointment.

    Guests with a consistent history of keeping appointments or adjusting outside the 48-hour window will not be required to pay deposits after their first appointment.

COMMUNICATION

To ensure timely communication, please text Kate at the number you will receive upon booking.

Please identify yourself when texting and be courteous.  There is a human on the other end.

STUDIO COURTESY

For the comfort and cleanliness of our treatment rooms, we kindly ask that shoes be removed before entering the facial suite. Slippers are available if needed.

While it may feel a bit unusual, this practice helps maintain hygiene, prevents outside debris from being tracked in, and ensures our time is spent caring for you rather than cleaning the floor. Your cooperation is deeply appreciated.

PAYMENTS

Accepted in-studio:

  • Cash (most appreciated)

  • Venmo

  • Physical credit card

POLICIES + PRICING

Service pricing and policies may change at any time.

APPOINTMENT NOTIFICATIONS

FLORSEA provides multiple appointment notifications to ensure you have plenty of time to make any adjustments without penalty. If you do not receive confirmations or reminders via text or email immediately after booking, please notify me at hello@theflorsea.com.

DEPOSIT + CREDIT CARD ON FILE

A 50% non-refundable deposit is required for all first-time guests, newly created profiles, and any guest with one or more late cancellations or no-shows. A credit card will also be securely stored on file to reserve future appointments.

We understand that life happens and schedules may need adjusting. If you must cancel, reschedule, or modify your appointment, we kindly ask for a minimum of 48 hours notice.

When changes are made before the 48-hour window, deposits will automatically transfer to your rescheduled appointment or may be moved to a digital gift card for future use.

Appointments that are missed, no-showed, or modified within the restricted window are subject to a fee equal to the full amount of the time reserved, and a new deposit will be required to book subsequent appointments.

Guests with excessive cancellations or modifications may be limited to same-day booking, may be asked to prepay for future appointments, or may be blocked from future booking.

Permitted Exceptions to the Cancellation Policy

You are always welcome to move your appointment to an earlier available time that still accommodates your originally selected services. If you see an earlier opening that works for you, simply text your service provider and well gladly adjust your appointment. If it is the day of your appointment and you are wanting to change to an earlier opening, please text Kate first to ensure this is doable.

If you are unable to attend your scheduled time, you may also send a stand-in guest in your place to avoid cancellation fees. Please note: You stand-in guest will need to complete an intake form before the appointment time. If your stand-in guest does not arrive, the original client remains responsible for any applicable fees.

If you are ill, please let me know as soon as possible.

LATE CANCELLATIONS + NO SHOWS

Late cancellations and no-shows create openings in the schedule that often cannot be filled without timely notice. Your prompt communication allows FLORSEA to offer that time to guests who may be waiting and helps maintain the most accurate availability for online scheduling.

Appointments canceled late or missed entirely are subject to the full cost of the time reserved, and a new deposit will be required to secure any future appointments.

Frequent Cancellations

Frequent cancellations or repeated rescheduling may indicate that pre-booking future appointments is not the most supportive option. If an appointment needs to be rescheduled more than once, the original deposit will be forfeited and a new appointment with a new deposit will be required.

After three consecutive occurrences, online scheduling privileges may be temporarily blocked, and future service opportunities may be limited.

Late Arrival

Out of respect for every guests time and scheduling commitments, FLORSEA reserves the right to cancel or reschedule any appointment when a guest is more than 10 minutes late. After this window, there is often not enough time to provide the level of service, detail, and professionalism you are investing in. In these instances, rescheduling or service modifications may be necessary.

The full cost of the time reserved will still be required, and a new deposit will be needed to secure future appointments. Please note that all appointments end at their originally scheduled time to maintain the flow of the day.

If you know in advance that you may be running behind, please text Kate to see whether there is any flexibility in the schedule.

It is your responsibility to keep track of your scheduled appointment(s) and to read and respond to the courtesy notifications sent regarding your upcoming date(s) and time(s). While mistakes can happen on either side, these reminders not only serve as a helpful prompt for you, but also allow FLORSEA the opportunity to address any scheduling conflicts before penalties apply.