SHIPPING AND RETURNS

SHIPPING

  • With love and care! Currently Florsea is a one-woman operation, so I humbly request an allowance of 5 business days to ship your order. That being said, I’m quick and prefer to get your beloved items to you as close to immediate as possible.

    Expect a tracking number to land in your email as soon as your package is with the carrier. I am very mindful of shipping costs and will do everything I can to have cost-effective options.

  • I love a cute box branded to the nines as much as the next person, and while that may one day be in the future, a values here at Florsea include simplicity, the earth, and avoiding waste where possible.

    I reuse and repurpose all packing supplies when possible. If it’s clean and will ensure your products get to you safely, I’m using it.

    I do not include paper invoices in packages unless you specifically request one in your order notes or via email. You will always be emailed your order information upon purchasing (and if not, that’s an issue, so please let me know!).

  • As of right now, Florsea can only ship to addresses in the U.S.A. (but international is on the vision board).

  • A fellow impulse shopper? I get it. Whatever the reason for your cancellation, please get in touch with me as soon as possible. Once the package has been dropped off with the carrier, it is, literally, out of my hands. I won’t be able to cancel the order at that point. I do my best to check the shop email regularly, and I promise I will help you however I can.

RETURNS AND REFUNDS

  • Here’s the nitty-gritty:

    • The product has to be unused/unopened and in its original packaging.

    • You have 7 days from the delivery date to request a return/refund by emailing hello@theflorsea.com

      • No return/refund can be processed if a return authorization has not been given.

    • If your return request is approved, you must ship your return within 3 days.

    • You are responsible for the return shipping fee.

    • Florsea is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery.

    • Florsea has the right to deny issuance of a refund on an item that has been used or opened.

  • I want you to feel as confident as possible about your purchase. Here is everything within my power to make that happen:

    • Samples, samples, samples. When possible, I can get you a sample for most of the skincare products on Florsea.

      • If you’re local and/or a client at Florsea’s facial studio, you have the easiest means to getting samples.

      • If you’re only able to order online, you can either add up to 3 samples for free to a purchase or pay a small shipping cost if you’re only wanting to order samples.

    • Whether you’re local to the facial studio or online, I can help you navigate picking products! Email me with your questions and we can figure it out together.

    • This goes for every product on the shop, you can email me about anything and I’ll gladly chat. If you want to know more about something or need help picking the perfect gift, I would love to gush over these beloved items with you.

    • I include as much information as possible in product descriptions as well as in the emails I send and social media posts.

ORDER ISSUES:

  • If your order is incorrect or defective, please take photos and email us at hello@theflorsea.com within 14 days.

  • If your package is lost, says delivered but isn't there, or your tracking number has not updated in 3-5 business days, please let me know. You will need to reach out to the carrier to file a claim. I will do my best to work with you, and we are looking into more options that allow us to provide more assistance and easy replacements.

    • Florsea is not responsible for lost or stolen packages.

  • If your order arrives and isn't what you expected, please double-check your confirmation email and then email hello@theflorsea.com within 14 days to let me know about the error so I can take care of you!